The Rainforest Alliance welcomes feedback from all stakeholders as this information helps inform our continued efforts to improve conditions on farms in the 40+ countries where we work. Your feedback is a vital tool for helping us to improve the program and promote positive change in agriculture.
Please see the various categories below to identify the team that can best respond to your specific question or concern. If you are still unsure of who to contact, please email email@example.com.
Contacting a certification body
Authorized certification bodies have first-hand knowledge of the countries where they operate. Certification bodies address the following inquiries as they relate to the farms and farm groups located in the region they cover:
- The process and cost of getting certified
- Information about a specific certified farm or group
- Questions about a specific auditor, service, or certification decision
- Questions and/or complaints about a certified farm or farmer group with regards to compliance with the Rainforest Alliance certification requirements
- Inquiries from farm workers who feel that their employer’s communication and grievance-mechanism processes have failed to address their concerns
If you do not know which certification body carried out a specific certification, enter the name of the certified farm or farm group into our Certificate Search Tool. If you are still unable to determine the certification body, please contact firstname.lastname@example.org.
Contacting the Rainforest Alliance
If you have questions concerning how certification bodies are authorized and/or supervised or have already contacted the appropriate certification body, but have not gotten a response or are dissatisfied with the response you received, please reach out to the Rainforest Alliance directly at email@example.com.
In the case of a grievance, we require you to fill out the form provided below. A grievance can be a complaint, issue, concern, problem, claim or misconduct (perceived or actual). Please note that any stakeholder can submit grievances in relation to the operations and decisions of the Rainforest Alliance itself as well as grievances in relation to compliance of Certificate Holders or Certification Bodies with Rainforest Alliance policies and procedures.
Questions about the Sustainable Agriculture Standard
If you have questions, feedback, or suggestions about the Sustainable Agriculture Standard, its interpretation and application, and/or our certification requirements, please email firstname.lastname@example.org.
Questions about Rainforest Alliance Certified™ Products
We appreciate your decision to give us feedback on suspected misuse of the Rainforest Alliance Certified™ seal or other trademarks, non-compliance with Chain of Custody, or non-compliance with traceability or other policies. The information you provide will be kept strictly confidential and we ask that you give us as much detail as you can, including places, approximate dates, products, or companies you’re concerned about, as well as your name and email address so that we can follow up. However, anonymous complaints are also welcome. Please contact us at RAC@ra.org.