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Brazil Supply Chains Services and Support

About the Rainforest Alliance:

We are building an alliance to create a better future for people and nature by making responsible business the new normal.

The Rainforest Alliance works at the intersection of business, agriculture and forests. By bringing diverse allies together we are making deep-rooted change on some of our most pressing social and environmental issues. Together, we amplify the voices of farmers and forest communities, improve livelihoods, protect biodiversity, and help people mitigate and adapt to climate change in bold and effective ways.

Our alliance needs you, whoever you are and wherever you stand. By joining forces with producers, businesses and consumers, we can transform our relationship with the land and forests we rely on. We can make that relationship work better for all.

Together, we can achieve our vision of a world where people and nature thrive in harmony.

Position summary:

The role of supply chains service and support officer will be focus on supporting members (companies, producers and other stakeholders) in different areas, at least to clarify for them the path to follow. This person will be the main contact point for members inquires and will make sure the questions and problems will be addressed by the right person on the team. Another area of high importance of this role will be to support the roll out of Multitrace, our new traceability system, by providing trainings and technical support. The scope of work in Brazil will cover the main core products for the new organization in the country: coffee, orange, cocoa and tea. This person will report to the country representative in Brazil.

Responsibilities:

  1. Guarantee excellence on member support - There are some situations that require a good knowledge or understanding of the different aspects related with the certification system. The members will get in touch with this person to have their questions answered. Even if this person cannot reply to the inquiries (because it is under the responsibility of other team members) he/she will be responsible for making sure to forward them to the responsible member of the team. He/she will have to make sure all occurrences and inquiries are addressed and solved.
  2. Traceability system support – through the MST coordination within the new structure, members will receive support on how to address specific issues related with the traceability system, problem solving, training and coordinating face to face trainings to facilitate the understanding of the tool. There is going to be a very high need of trainings when the new tool is defined and it is important to be closer to the members for this trainings. In addition to that, this person will be responsible for interfacing with the international team to give feedback for the new system and provide information about field.
  3. Market access support. – In close collaboration with either the markets account managers or the markets engagement departments, this role could facilitate communication with potential customers interested in certified products.

Qualifications:

  • Bachelor’s or advanced degree in Business Administration, Marketing, IT or related topics;
  • Significant professional experience with customer experience, customer management and/or implementation of new systems;
  • Outstanding interpersonal and communication skills, both written and verbal;
  • Spanish and English are required; Strong team player; experience working successfully in cross-functional teams;
  • Knowledge and experience with training teams;
  • Demonstrated commitment to the RA mission and values.
  • Competencies:
  • Must be accessible, knowledgeable and courteous.
  • Require excellent listening skills and a willingness to compromise to reach a resolution.
  • Training in conflict resolution can be very beneficial in fostering those skills.
  • Strong speaking skills are another important attribute of a successful customer service representative.
  • For phone staff, this means speaking clearly and slowly while maintaining a calm demeanor, even if the customer becomes upset.

Salary:

Commensurate with experience.

Application:

Please apply online. Combine cover letter and resume as one single document and upload.