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Customer Success Assistant - Americas

At the Rainforest Alliance, we are building an alliance to create a better future for people and nature by making responsible business the new normal.

To advance our mission, we focus on amplifying our impact on the ground through systemic transformation: change across the entire supply chain, change in the relationship between people and nature, and change within our own organization. We achieve this transformation by working in collaboration with a wide range of stakeholders to create a stronger Alliance. Together, we amplify the voices of farmers and forest communities, improve livelihoods, protect biodiversity, and help people adapt to climate change in bold and effective ways. We embrace transparency because we believe that the best way to build trust across our alliance is through openness about our tactics, our impact, and partners on the ground. Together, we can achieve our vision of a world where people and nature thrive in harmony.

Position summary:

The Assistant will provide support to the Customer Success unit, which is responsible for helping to ensure that entities using the Rainforest Alliance Certified™ (RAC) seal on packaging and marketing materials for agricultural products are compliant with the Rainforest Alliance Trademarks Guidelines and related policies such as licensing, traceability and chain of custody. The Assistant will review trademark approval requests, provide traceability support in Marketplace 2.0 and follow-up on Chain of Custody Risk Assessments.
 

Responsibilities:

  • Respond to general inquiries from companies, organizations and individuals wishing to source and/or promote products made with crops from Rainforest Alliance Certified™ farms;
  • Review and process trademark requests from companies in the Americas region (North, Central, South America and the Caribbean) and other regions when needed, by providing recommended changes and mandatory requirements for approval in line with the Rainforest Alliance’s trademarks, licensing, traceability and chain of custody requisites;
  • Assist customers with their traceability compliance in Marketplace 2.0, resolving issues and questions for supply chain actors in the Americas;
  • Assist customers of any supply chain but specifically those of banana, cocoa and orange juice supply chains in the Americas region;
  • Assist with Chain of Custody Risk Assessment inquiries and processing;
  • Contribute towards ongoing reporting tasks for the Customer Success team (e.g. Farm to Market) using current systems and processes;
  • Other duties as assigned.
     

Qualifications:

  • Bachelor’s degree in Sustainability Marketing, Communications, Business, Language Studies, or related field;
  • 1-3 years of experience in a professional office environment;
  • Understanding and experience of sustainability and certification programs highly desired;
  • Strong written and spoken English required; fluency in Spanish is preferred.  Other languages a plus;
  • Outstanding attention to detail, organization skills and ability to handle high-pressured environments and deadlines;
  • Ability to work independently and make sound judgements with little to no supervision;
  • Ability to work efficiently, managing multiple priorities and deadlines across international time zones;
  • Excellent interpersonal skills and ability to work as part of a multi-national team and office;
  • A passion for sustainability and the environment, and a strong commitment to the mission of the Rainforest Alliance;
  • Must have strong computer skills (Microsoft Office and Internet); and
  • Willingness and ability to travel occasionally, including internationally.
     

Salary:

Commensurate with experience.

Application:

Please apply online. Combine cover letter and resume as one single document and upload.