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Customer Success Officer (German & Dutch)

About the Rainforest Alliance:

We are building an alliance to create a better future for people and nature by making responsible business the new normal.

The Rainforest Alliance works at the intersection of business, agriculture and forests. By bringing diverse allies together we are making deep-rooted change on some of our most pressing social and environmental issues. Together, we amplify the voices of farmers and forest communities, improve livelihoods, protect biodiversity, and help people mitigate and adapt to climate change in bold and effective ways.

Our alliance needs you, whoever you are and wherever you stand. By joining forces with producers, businesses and consumers, we can transform our relationship with the land and forests we rely on. We can make that relationship work better for all.

Together, we can achieve our vision of a world where people and nature thrive in harmony.

Position summary:

Responsible for supporting the Rainforest Alliance’s business partners along the global supply chain (e.g. manufacturers, packers, traders, retailers and producers), giving advice to assure compliance with the standards, policies and requirements of our programs, including traceability, trademarks/labelling and chain of custody. Uses best practice Customer Success processes to optimize customer experiences, meet team goals and grow the mission impact of the organization. Relationship management and customer satisfaction are guiding principles in this work.

Responsibilities:

  • Promptly respond to inquiries and provide information to companies on the implementation of certification, traceability and labelling requirements by email, phone calls and live chats in multiple languages;
  • Review and approve labelling and trademark use requests for certified products and promotional materials;
  • Provide training as needed – via phone calls, webinars, and occasionally in person – to company partners and internal colleagues on our requirements and systems;
  • Collaborate internally with other teams such as Technology, Standards & Assurance, Markets (account management) and Marketing to provide outstanding support to companies;
  • Share inputs and feedback for customer success processes, reporting etc. as appropriate internally to support continuous improvement activities; and
  • Other duties and projects as assigned.

Qualifications:

  • Bachelor’s degree or higher
  • Minimum 2-3 years of relevant experience, such as customer service, sales, marketing or communications
  • Excellent writing, editing and verbal communication skills in German, Dutch and English with fluency in multiple languages preferred
  • Proficient in Microsoft Office and internet applications
  • Strong organizational skills to manage multiple priorities in a time sensitive manner, excellent interpersonal skills, customer orientation and strong attention to detail
  • Knowledge of sustainability practices, a passion for environmental issues and experience with certification in sustainable agriculture and/or forestry preferred
  • Ability to travel up to 10% per year, including internationally

Salary:

Commensurate with experience.

Notes:

Only candidates authorized to work in the Netherlands will be considered for the position.

Application:

Please send your application (max. 1 page motivation, max 2 page resume) no later than July 31, 2019 to recruitment.nl@ra.org  mentioning "Customer Success Officer - German & Dutch" in the subject line. For questions about this position, please mail to recruitment.nl@ra.org.