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Product Owner, Certification & Traceability

About the Rainforest Alliance:

We are building an alliance to create a better future for people and nature by making responsible business the new normal.

The Rainforest Alliance works at the intersection of business, agriculture and forests. By bringing diverse allies together we are making deep-rooted change on some of our most pressing social and environmental issues. Together, we amplify the voices of farmers and forest communities, improve livelihoods, protect biodiversity, and help people mitigate and adapt to climate change in bold and effective ways.

Our alliance needs you, whoever you are and wherever you stand. By joining forces with producers, businesses and consumers, we can transform our relationship with the land and forests we rely on. We can make that relationship work better for all.

Together, we can achieve our vision of a world where people and nature thrive in harmony.

Position summary:

A Product Owner is responsible to implement and continuously optimize the organizational capability to deliver one or more digitally enabled business services. These services could be for internal use by Rainforest Alliance employees and/or external use such as members or certification bodies. Examples of external services are member registration, licensing, traceability and certification body management. An example of an internal service is the digital workplace. This position focuses on the certification & traceability services, with an initial focus on Marketplace 2.0, built on ChainPoint technology.


  • Ensures digitally-enabled business services of the Rainforest Alliance are relevant, user-friendly and deliver value to our customers, members and staff; 
  • Translates qualitative and quantitative data into the value for users and user stories with clear and well-structured functional requirements and acceptance criteria for IT developments;
  • Engages with (potential) users to describe how they (will) interact with the solutions and keeps an up to date overview of the needs and wishes they have in performing their tasks;
  • Manages expectations of and maintains good relationships with the stakeholders involved in creating and delivering the services (technology, external service providers)
  • Trains and communicates to involved stakeholders about the product/service to be delivered;
  • Promotes design thinking, lean and agile ways of working. Identifies and defines the services/improvements needed to enable the customer processes and improve the customer experience; 
  • Defines and maintains an up-to-date vision for the services;
  • Develops user stories and analyses bugs, incidents and stakeholder dissatisfaction;
  • Prioritizes the team backlog ensuring the execution of program priorities, while maintaining the integrity of the existing services;
  • Configures and tests the system; and
  • Keeps focus on and monitors the outcomes desired by the customers.


  • Master’s degree, preferably in supply chain management, business administration, or a technical field;
  • At least 5 years’ work experience, experience as a Product Owner is a plus;
  • Knowledge of MS Office and proficiency in Excel;
  • Affinity with Lean principles, thinking and methods; Scrum way of working, Design thinking;
  • Results-driven, accurate, structured, and good analytical and communication skills; and
  • Fluency in English, both verbal and written. French and/or Spanish is a plus.


Commensurate with experience.


The position will be based in either Amsterdam or London and is open to applicants of all nationalities. However, only candidates authorized to work in the Netherlands/UK will be considered. Starting date of the assignment is foreseen as soon as possible. 


Please send your application (max. 1 page motivation, max 2 page resume) no later than March 25, 2019 to mentioning ‘Product Owner Certification & Traceability’ in the subject line. For questions about this position, please contact Karen Reijnen via +31 20 5308000 or