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Senior Associate, Fundraising Operations

About the Rainforest Alliance:

We are building an alliance to create a better future for people and nature by making responsible business the new normal.

The Rainforest Alliance works at the intersection of business, agriculture and forests. By bringing diverse allies together we are making deep-rooted change on some of our most pressing social and environmental issues. Together, we amplify the voices of farmers and forest communities, improve livelihoods, protect biodiversity, and help people mitigate and adapt to climate change in bold and effective ways.

Our alliance needs you, whoever you are and wherever you stand. By joining forces with producers, businesses and consumers, we can transform our relationship with the land and forests we rely on. We can make that relationship work better for all.

Together, we can achieve our vision of a world where people and nature thrive in harmony.

Position summary:

The Senior Associate, Fundraising Operations, under the supervision of the Chief, External Relations, will be responsible for maintaining the accuracy and usability of the Fundraising department’s donor database, creating and implementing revenue tracking metrics, and overseeing gift processing and acknowledgements for Fundraising.  The Senior Associate will also support the development and implementation of a new Customer Relations Management (CRM) system. He/she will serve as the direct supervisor for the Coordinator and Assistant, Fundraising Operations.

Responsibilities:

Database management:

  • Support roll-out of the new CRM systems and protocols that maximize efficiency across the Institutional Relations, Individual Philanthropy, Membership, and Special Events Divisions of the Rainforest Alliance’s Fundraising Department;
  • Ensure data integrity by managing and improving processes to update records, correct synchronization conflicts and coordinate other regular tasks including import, moves-management activities and de-duplication;
  • Serve as the point of contact with data service providers, including software providers, data processors and list brokers and identify new services to improve data availability for Development;
  • Coordinate list preparation for Development and organization-wide and emails;

Revenue tracking and analysis:

  • Produce regular updates on revenue progress to Fundraising Department Leadership, Finance and program managers, the Board of Directors Development Committee and donors, as needed;
  • Implement systems and protocols for metrics and revenue tracking across RA Fundraising Department functions, such that quality data is collected on fundraising successes and challenges;
  • Oversee donation processing, including third-party tools for payment processing;
  • Together with the Coordinator, provide analysis of direct mail campaigns and recommendations to senior management;

Collaboration and management:

  • Help all Fundraising teams to make best use of their data including by developing filtered reports, creating custom fields, generating mailing lists, performing data imports and analyzing data;
  • Collaborate with Fundraising, Finance and Accounting Departments to assist in the budget, reconciliation and audit processes;
  • Provide trainings and answer technical questions for Fundraising staff;
  • Manage Membership’s budget, and approve all invoices associated with Membership program; and
  • Serve as direct supervisor for the Coordinator and Administrative Assistant, Fundraising and Database Operations

Qualifications:

  • Minimum 5 years of professional work experience and experience managing databases, preferably in the Development department of a charitable organization;
  • BA or BS required;
  • Supervisory experience is required;
  • Strong understanding of metrics and their use in fundraising;
  • Experience in a fast-paced, deadline-driven, work environment – preferably within a global organization;
  • Strong budgeting and people management skills;
  • Advanced level of Blackbaud Luminate knowledge preferred;
  • Salesforce administrator experience required, including the ability to import/export data, create custom fields and objects and build workflow rules and data validations;
  • Apex coding experience is a plus;
  • Understanding of financial reporting topics;
  • Excellent computer skills (MS Word, Access, Excel, and Internet);
  • Exceptional organizational skills to manage multiple priorities in a time sensitive manner;
  • Excellent interpersonal skills with ability to train and exchange technical knowledge within a diverse team of varying skill sets;
  • Self-starter with ability to problem-solve efficiently and effectively;
  • Willingness to work independently and as part of a team;
  • Willingness to travel occasionally.

Salary:

Commensurate with experience.

Notes:

Only candidates authorized to work in the United States will be considered.

The Rainforest Alliance is an equal opportunity employer.

Application:

Please apply online. Combine cover letter and resume as one single document and upload.