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Sandos Caracol

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Sandos Caracol is the perfect all-inclusive hotel in Playa del Carmen. Located on the Riviera Maya, the hotel is just 45 minutes from Cancun International Airport and 10 minutes from downtown Playa del Carmen. Sandos Caracol lies on the edge of lush forests and is surrounded by cenotes, mangroves, and natural lagoons—the perfect setting for those who dream of an escape to the beach, far from hectic city life.

Sandos Caracol is a family-friendly hotel that has a water park and Kids Club. We also have beautiful gardens, delicious a la carte restaurants, tennis courts, a discoteque, wedding services, and much more. If you like nature and the turquoise waters of the Caribbean, this is the perfect paradise!



956 rooms and junior suites distributed across 78 three-story buildings—11 in the Royal Elite section, 16 in the Select Club Adults Only section (18+), and 51 family villas.

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Sandos Caracol is committed to supporting the local community and preserving our natural environment. Since 2009, we have offered a distinctive, all-inclusive resort partially powered with renewable energy, including the use of solar cells for 12 villas. Since 2012, we have supported local indigenous Mayan communities, offering them the free space to sell their handicrafts to our guests—we also focus on purchasing local products from small artisanal businesses. In 2013, we began developing cultural activities, for example, our Xcalacoco experience.

Forest canopy - photo by Sergio Izquierdo

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Create a world where people and the planet prosper together.